Client Service
Account Manager — Events & Client Servicing
M&M Group is looking for an Account Manager to manage client relationships and client servicing across events, exhibitions, brand activations, corporate events, government productions, and live experiences in Dubai and across the UAE.
Apply for This RoleResponsibilities
- Manage incoming client inquiries and act as a primary day-to-day contact throughout the project lifecycle.
- Understand client objectives, requirements, timelines, budgets, stakeholders, and approval processes before work begins.
- Turn client inquiries and briefs into clear internal project briefs for creative, production, technical, operations, and other relevant teams.
- Coordinate the development of event proposals, presentations, scopes of work, timelines, budgets, and client-facing documentation.
- Present proposals and recommendations clearly and professionally to clients.
- Manage client feedback, revisions, approvals, action points, and decision deadlines throughout the project.
- Maintain clear communication between clients and internal teams so responsibilities, deliverables, timelines, and changes are understood.
- Coordinate with production and project teams during planning, pre-production, site preparation, rehearsals, event delivery, and project closeout.
- Track project budgets, quotations, approved variations, purchase requirements, and commercial documentation in coordination with the relevant internal teams.
- Identify scope changes early and ensure additional requirements are documented and commercially addressed before execution.
- Attend client meetings, site visits, venue meetings, rehearsals, and live events where required.
- Maintain meeting notes, action trackers, project status updates, approvals, and client correspondence throughout each assignment.
- Anticipate issues, escalate risks early, and work with internal teams to resolve client concerns without losing control of scope, timing, quality, or budget.
- Support pitches and new client opportunities by coordinating information, presentations, estimates, and internal inputs.
- Maintain strong long-term client relationships and identify appropriate opportunities for repeat projects and account growth.
- Complete post-event follow-up, capture client feedback, close outstanding actions, and support final project documentation.
Requirements
- 3–5 years of relevant account management, client servicing, or client-facing project experience within an events, experiential, exhibition, activation, or creative agency.
- Demonstrated experience managing clients through multiple stages of an event or experiential project.
- Strong understanding of event-management and event-production workflows.
- Ability to interpret a client brief and convert it into clear requirements for creative, production, technical, and operations teams.
- Strong client communication, presentation, negotiation, and relationship-management skills.
- Experience working with proposals, presentations, project timelines, estimates, budgets, and scope changes.
- Commercial awareness and an understanding of how changes in scope, timing, specifications, and production requirements affect project cost.
- Strong organizational skills with the ability to manage multiple active projects, deadlines, stakeholders, and approval processes.
- Professional written and spoken English.
- High attention to detail in client communication, project documentation, and follow-up.
- Ability to remain organized and client-focused during fast-moving event-production periods.
- Confidence working with internal specialists, suppliers, venues, and external stakeholders while maintaining clear accountability to the client.
This is a client-facing role with responsibility for the full account journey — from the initial inquiry and brief through proposal development, internal coordination, client approvals, event delivery, and post-event follow-up. The Account Manager will connect client requirements with M&M Group’s creative, production, technical, operations, and commercial teams to keep every project clear, coordinated, and moving forward.
M&M Group is looking for an Account Manager who can take ownership of client servicing from the first inquiry through project completion. The role requires strong relationship management, commercial awareness, structured project coordination, and a practical understanding of how live events move from a client brief into creative development, production, approvals, installation, and final delivery.
The Account Manager is not expected to personally execute every creative, technical, or production task. The role is responsible for keeping the client relationship and project communication aligned while ensuring the appropriate M&M Group teams have the information, approvals, and direction required to deliver.
Preferred Qualifications
- UAE experience within an event management, experiential, exhibition, brand activation, or integrated creative agency.
- Experience servicing corporate, government, exhibition, or brand clients.
- Experience working on more than one project or client account simultaneously.
- Practical familiarity with event production, exhibitions, staging, AV, lighting, fabrication, temporary structures, branding, and venue coordination.
- Experience contributing to client pitches and proposal presentations.
- Experience supporting project financial tracking, variations, and commercial closeout.
How to Apply
Upload your CV in PDF format. A cover letter is optional.
Your application should clearly outline your experience in account management or client servicing and the types of events, exhibitions, activations, or client projects you have managed. Where relevant, include examples of your responsibilities from client brief through delivery, without sharing confidential client information.
All applications are reviewed by our team. Shortlisted candidates will be contacted directly.